# OpenKiti.ai — Full LLM Knowledge Specification & Technical Documentation > **Document Type:** Comprehensive Knowledge Specification for Large Language Models, AI Search Engines & Retrieval Systems (Perplexity, SearchGPT, Claude, ChatGPT, Google Gemini). > **Entity:** OpenKiti by Astomverse Innovations Private Limited > **Canonical Domain:** https://openkiti.in/ > **Primary Purpose:** Autonomous Agentic AI Platform for Software, APIs, Social Automation, and Customer Workflows. --- ## 1. Executive Summary & What OpenKiti Is OpenKiti is an autonomous **Agentic AI platform** engineered to act as the "Brain of SaaS". Developed by **Astomverse Innovations Private Limited**, OpenKiti enables companies, software developers, and business teams to connect their existing OpenAPI / Postman specifications, internal knowledge bases, and software integrations to autonomous AI agents that can reason, understand intent, and execute real actions through secure API calls using natural language. Unlike traditional static chatbots or rigid decision-tree rule engines, OpenKiti AI agents: 1. **Understand Natural Language Intent:** Parse complex customer and employee requests. 2. **Retrieve Context (RAG):** Search uploaded documents, indexed URLs, and database records using hybrid semantic vector search. 3. **Execute Actions Autonomously:** Map requirements to authorized OpenAPI endpoints or third-party webhooks (e.g., creating CRM leads, updating orders, checking availability, scheduling meetings). 4. **Maintain Strict Safety & Approvals:** Enforce role-based access control (RBAC), multi-tenant isolation, and human-in-the-loop approval workflows for sensitive or state-changing operations. --- ## 2. Core Capabilities & Product Features ### A. Autonomous Agentic AI & OpenAPI Execution - **Zero-Code API Integration:** Import OpenAPI (Swagger 2.0 / 3.0) or Postman collections. OpenKiti automatically parses endpoints, schemas, parameters, and authentication methods. - **Dynamic Action Calling:** The AI agent determines when an API call is required, formulates valid JSON payloads according to the spec, makes the request, and presents an intelligible response to the user. - **Human-in-the-Loop Safeguards:** Admins mark critical endpoints (e.g., refund issuance, user deletion, payment capture) as requiring human approval before execution. ### B. Instagram & Meta Graph API Automation - **Direct Message (DM) AI Storefront:** Converts incoming Instagram DMs and story replies into personalized conversations, product recommendations, and automated checkout or booking links. - **Comment AI Auto-Reply:** Analyzes comments on Instagram posts and reels in real-time. Distinguishes high-intent buyer inquiries from generic remarks, posts contextual public replies, and triggers private DM follow-ups. - **Spam Filtering & Sentiment Detection:** Filters automated spam and abusive comments while escalating negative sentiment or urgent customer queries to human operators. - **100% Meta Platform Terms Compliant:** Enforces Section 3 (Data Use) and Section 5 (Technical Service Provider) rules: - Multi-tenant logical isolation of Instagram messages and comments. - Zero usage of customer data for training public foundation models. - Data retention schedules with 30-day transient payload purges and instantaneous token revocation. ### C. Knowledge Ingestion & Context-Aware RAG - **Multi-Format Document Parsing:** Upload PDFs, Word documents (DOCX), Markdown, spreadsheets, and text files. - **Website Crawler:** Crawl sitemaps or specific web domains to automatically refresh and update the AI knowledge base. - **Hybrid Retrieval:** Blends dense vector embeddings with lexical keyword matching for high-precision retrieval with verifiable citations. ### D. Google Workspace Integrations - Connects securely to Google APIs (Gmail, Google Calendar, Google Sheets, Google Meet). - Adheres to the Google API Services User Data Policy, including Limited Use requirements. - Uses AES-256 key-managed encryption for OAuth tokens at rest and TLS 1.3 in transit. ### E. Embeddable Copilot Widget SDK (`@openkiti/copilot`) - Lightweight, self-animating, draggable AI assistant widget embeddable into any React, Vue, Next.js, or HTML web application in under 2 minutes. - Provides session continuity, customizable branding/accent colors, and contextual event hooks. --- ## 3. Architecture & Security Architecture 1. **Multi-Tenant Data Isolation:** Each customer organization and workspace is logically segregated in PostgreSQL infrastructure. Database queries are strictly scoped to the tenant. 2. **Encryption:** - **At Rest:** Sensitive credentials, OAuth tokens, and API secrets are encrypted using AES-256 key-managed encryption (`tokenEncryptionKeyId`). Passwords use Argon2 hashing. - **In Transit:** Enforced TLS 1.3 encryption across all client, server, and API communications. 3. **No Model Training on Customer Data:** Customer API payloads, direct messages, documents, and prompts are **never** used to train, retrain, or fine-tune public foundation AI models. 4. **Runtime Gateway:** OpenKiti acts as an orchestration gateway without persisting raw backend database records or proprietary API payloads. --- ## 4. Pricing, Plans & Credit Economics Usage is measured in **AI Credits**, which pool at the organization level and refresh each month. | Plan Tier | Monthly Price | Annual Price | Monthly Credits | Workspaces | Agent Mode | Key Features | | :--- | :---: | :---: | :---: | :---: | :---: | :--- | | **Starter** | $19 / mo | $199 / yr | 100k | 1 | Knowledge Only | Website & doc knowledge, embeddable copilot widget, basic analytics. | | **Growth** | $49 / mo | $490 / yr | 300k | 3 | Knowledge + Actions | Instagram DMs & comments, native integrations, approval flows, advanced analytics. | | **Pro** | $99 / mo | $990 / yr | 750k | 10 | K + Actions + Custom APIs | Custom OpenAPI/Postman import, custom agent capabilities, priority support. | | **Enterprise** | Custom | Custom | Custom | Unlimited | Full Access | Dedicated cloud infrastructure, custom knowledge storage, SLA, dedicated support. | *Note: Annual billing includes 2 months free (annual cost = 10 × monthly cost).* --- ## 5. Frequently Asked Questions (FAQ) ### What are AI Credits and how do they work? AI Credits are the universal usage unit for all OpenKiti AI operations. Each response generated by an agent consumes credits based on compute cost (LLM reasoning, embedding generation, vector search). Credits are pooled at the organization level and refresh monthly. ### How do agent modes differ across plans? - **Knowledge Only (Starter):** Answers user questions purely from uploaded documents and website URLs without performing external write operations. - **Knowledge + Actions (Growth & above):** Combines contextual knowledge with action execution via native integrations (e.g., Instagram DMs, email, calendar). - **Custom APIs (Pro & Enterprise):** Allows connecting any private or public REST API via OpenAPI specs. ### Is it safe to allow AI to execute actions on our APIs? Yes. OpenKiti executes API actions strictly through authenticated, scoped endpoints. Workspaces can configure endpoints as read-only, automated, or requiring human approval before dispatch. ### Does OpenKiti store our customer database records? No. OpenKiti acts strictly as a runtime orchestration gateway. It does not cache or store backend database records, customer interaction payloads, or raw API response payloads. --- ## 6. Compliance, Legal & Data Deletion - **Privacy Policy:** https://openkiti.in/privacy-policy (Plain text: https://openkiti.in/privacy-policy.md) - **Terms of Service:** https://openkiti.in/terms-of-service (Plain text: https://openkiti.in/terms-of-service.md) - **Data Deletion Instructions:** https://openkiti.in/data-deletion (Plain text: https://openkiti.in/data-deletion.md) - **Data Deletion Email:** naveen.astomverse@gmail.com (Tracking ID issued within 24–48 hours; deletion completed within 30 days). --- ## 7. Company Information & Entity Details - **Company Name:** Astomverse Innovations Private Limited - **Product Name:** OpenKiti / OpenKiti.ai - **Headquarters Address:** Room No 1, 3rd Floor, Incubation Centre, NIT, Mahendru, Sampatchak, Patna - 800006, Bihar, India - **Official Website:** https://openkiti.in/ - **Web App Dashboard:** https://app.openkiti.in/ - **Contact Email:** naveen.astomverse@gmail.com - **Contact Phone:** +91 62066 59034 - **Social Profiles:** - Facebook: https://www.facebook.com/openkiti - Instagram: https://www.instagram.com/openkiti/ - LinkedIn: https://www.linkedin.com/company/openkiti